Reference

How We Handle Your Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals, and keep your sessions secure. This policy explains what we gather, why we need it, how long we keep it, and who you contact if you want changes.

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Haji Baji How We Handle Your Information
REACH US

Privacy Questions and Data Requests

If you want to see what personal information we hold, correct account details, or ask about our data practices, contact us through any of these channels. Support handles privacy requests the same way we handle account issues, and we respond within a few business days with the information or the steps you need to follow.

Team online

Live Chat

Open the chat icon in the bottom corner of any page and tell us you have a privacy or data question. Support will verify your account and walk you through the request process in real time.

Email Support

Send your request to the support email shown in the contact footer. Include your registered mobile number and a brief description of what you need so we can match your account and reply with next steps.

Account Settings

Log in and open account settings to update your mobile number, email address or language preference directly. For data export or account closure requests, use live chat or email since those require verification.

DATA PRACTICES

How We Protect and Manage Your Information

We encrypt payment data in transit when you send bKash or Nagad deposits, store personal records on secure servers with access controls, and log every login attempt so we can spot unusual patterns. You control your account through a password and mobile OTP verification, and we recommend changing your password every few months to keep it strong.

Payment Encryption

When you confirm a bKash, Nagad or Rocket deposit, your wallet number and transaction amount travel over an encrypted connection so they cannot be intercepted in transit. We do not store your wallet PIN or OTP codes.

Cookie Use

We place cookies in your browser to remember your login session, language choice and recently played games. You can clear cookies in your browser settings, but doing so will log you out and reset your preferences.

Data Retention

We keep account and transaction records for the period required by financial regulation, typically several years, then delete or anonymize them. Session logs and IP addresses are held for a shorter period unless flagged for security review.

Account Control

You can update your mobile number, email and language in account settings. To request a copy of your data, correct registration details, or close your account permanently, contact support with your registered mobile number for identity verification.

Privacy Policy FAQ

We collect your full name, date of birth, mobile number, email address if provided, and a password you create. This information verifies your identity and lets us contact you about deposits, withdrawals or account security alerts.

No. When you deposit via bKash, Nagad or Rocket, you confirm the payment in your own wallet app using your PIN or OTP. We only see the transaction reference number and amount, never your PIN or one-time code.

We retain transaction records and account data for the period required by financial regulation, which is typically several years. After that period, records are deleted or anonymized so they cannot be linked back to you.

Yes. Contact support through live chat or the email in the contact section and ask for a data export. We will verify your identity using your registered mobile number, then send you a file containing your account details and transaction history.

We use cookies to keep you logged in, remember your language preference, and track which pages you visit so we can improve navigation. You can delete cookies in your browser settings, but you will be logged out and need to log in again.

Contact support through live chat or email and request account closure. We will verify your identity, process any pending withdrawals, then close the account. Some records must be kept for regulatory purposes even after closure, but your login will be disabled permanently.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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